Infosys has acknowledged the technical points within the new Income Tax portal and a few of the preliminary glitches like gradual functioning of the portal and non-availability of sure functionalities have been mitigated, Parliament was knowledgeable on Tuesday.

The portal had a bumpy begin from the day of its launch on June 7 as taxpayers, tax professionals and different stakeholders reported glitches in its functioning.

This prompted Finance Minister Nirmala Sitharaman to name a gathering on June 22 with officials of Infosys — who developed the portal– to evaluation the problems.

In a written reply to a query within the Rajya Sabha, Minister of State for Finance Pankaj Chaudhary mentioned greater than 700 e-mails detailing over 2,000 points together with 90 distinctive points/issues within the portal had been acquired from numerous stakeholders together with Institute of Chartered Accountants of India (ICAI), tax professionals and taxpayers.

“Infosys has acknowledged the technical issues in the functioning of the portal and have informed that technical issues…are continuously being resolved. Some of the preliminary points skilled by taxpayers relating to slowness of the portal, non-availability of sure functionalities or technical points in functionalities have been mitigated,” he mentioned.

The Income Tax Department is taking corrective measures by way of Infosys primarily based on suggestions from stakeholders, the minister added.

In 2019, Infosys was awarded a contract to develop the next-generation revenue tax submitting system to cut back processing time for returns from 63 days to in the future and expedite refunds.


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